[Code of Federal Regulations]
[Title 26, Volume 20]
[Revised as of April 1, 2004]
From the U.S. Government Printing Office via GPO Access
[CITE: 26CFR801.1]

[Page 159-160]
 
                       TITLE 26--INTERNAL REVENUE
 
    CHAPTER I--INTERNAL REVENUE SERVICE, DEPARTMENT OF THE TREASURY 
                               (CONTINUED)
 
PART 801_BALANCED SYSTEM FOR MEASURING ORGANIZATIONAL AND EMPLOYEE PERFORMANCE 
WITHIN THE INTERNAL REVENUE SERVICE--Table of Contents
 
Sec. 801.1  Balanced performance measurement system; in general.




Sec.
801.1 Balanced performance measurement system; in general.
801.2 Measuring organizational performance.
801.3 Measuring employee performance.
801.4 Customer satisfaction measures.
801.5 Employee satisfaction measures.
801.6 Business results measures.

    Authority: 5 U.S.C 9501 et seq.; secs. 1201, 1204, Pub. L. 105-206, 
112 Stat. 685, 715-716, 722 (26 U.S.C. 7804 note).

    Source: T.D. 8830, 64 FR 42835, Aug. 6, 1999 unless otherwise noted.


    (a) In general--(1) The regulations in this part 801 implement the 
provisions of sections 1201 and 1204 of the Internal Revenue Service 
Restructuring and Reform Act of 1998 (Public Law 105-106,

[[Page 160]]

112 Stat. 685, 715-716, 722) and provide rules relating to the 
establishment by the Internal Revenue Service of a balanced performance 
measurement system.
    (2) Modern management practice and various statutory and regulatory 
provisions require the IRS to set performance goals for organizational 
units and to measure the results achieved by those organizations with 
respect to those goals. To fulfill these requirements, the IRS has 
established a balanced performance measurement system, composed of three 
elements: Customer Satisfaction Measures; Employee Satisfaction 
Measures; and Business Results Measures. The IRS is likewise required to 
establish a performance evaluation system for individual employees.
    (b) Effective date. This part 801 is effective September 7, 1999.